| The
monthly newsletter for the Hampton Roads Virginia Chapter
of PRSA |
December
2008 |
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Chapter
to offer national teleseminar at greatly reduced rate
Building
Community Relationships
Overcome opposition and gain community consent
In today's opposition-rich
environment, gaining and maintaining public consent to build,
even to operate, is getting tougher and tougher. Public
consent is an on-going top management concern. Permission
for expansions, new projects, new services, and growth can
be extremely difficult, even for the best companies and organizations. Constituents,
public officials, even employees are asking more questions.
Decisions are taking longer. Jim Lukaszewski will share
the crucial knowledge and insights you'll need to develop
highly effective community relationship development programs.
You will
learn:
How to get to 51%
-- the number that means victory How to build (or bust) community
trust How to win -- even when people are angry, the media
are meddling or opposed, and public officials and neighbors
are irritated The patterns and strategies of anti-corporate
activism The five axioms of influence and the six realities
of audience behavior The top 10 ways to lose trust and credibility
INSTRUCTOR
James E. Lukaszewski,
ABC, APR, Fellow PRSA, CCEP, is Chairman and President of
The Lukaszewski Group, Inc. Jim is one of the most widely
quoted and prolific authors/crisis communication management
consultants in U.S. public relations. His 1992 book,
Influencing Public Attitudes, Strategies That Reduce the Media's
Power, remains a classic in the field of direct communication
and overcoming opposition.
Thursday, November 20
2:30 - 4:30 p.m.
Cox Media
1341 Crossways Blvd
Chesapeake, VA 23320
Cost: $20
Reservations
/ Registration
Reservation deadline: Noon, November
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From
the President
by
Emma A. Inman, APR
I
can't believe that the year has come to an end.
It seems only a month or two ago that I was worried about
taking the helm of the preeminent public relations professional
association in Hampton Roads. Worrying about whether I
could do it. What kind of year we would have. Would our
members find as much value in their membership when I
left office as they did when I began?
I certainly hope you do. I sure do.
This has been an incredible year. We revived the
Pinnacle Awards competition to recognize excellence in
public relations strategy and tactics. We brought
in a nationally recognized expert in social media to bring
us up to speed in what's happening in this new communications
medium. More than 170 public relations practitioners
from as far away as Richmond attended - our largest professional
development event ever. We streamlined our meetings
so that we could bring members higher caliber professional
development.
We launched HAP-PRSA socials to give our members greater
networking opportunities, and joined with our colleagues
from the Ad Club, AIGA - the graphic designer's association,
and the American Marketing Association in joint networking
events - giving us the chance to meet and socialize with
other like minded folks.
We continued successful PRSA efforts through our Job Bank
and Media Directory. We celebrated the rebirth of
our PRSSA chapter at Norfolk State University and we supported
that chapter as well as the chapter at Hampton University.
We learned and, I hope, we had some fun along the way.
The successes we achieved this year could not have happened
without a dedicated board of directors, committee chairs
and members. These chapter leaders go above and beyond,
planning and executing outstanding events for our members
as we guide the chapter in the fulfillment of our mission.
I'd like to thank all of our board members, committee
chairs and volunteers for the outstanding work you have
done for the chapter this year. It was a pleasure
working with you and rejoicing in the fruits of your labors.
I look forward to next year. I know it will be our biggest
and best year yet!
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PRSA National Assembly
Is Our "Think Tank"
by Nina Cunningham, assembly delegate
Each year, our chapter sends
two members as delegates to participate in PRSA's
national assembly that precedes the annual national
conference. The annual delegate assembly offers
an interesting insight into our organization's governance,
and provides us a voice to improve our organization
and chosen profession. The 2009 PRSA Delegate
Assembly differed from past seminars by serving
as a marketplace of ideas and a "think tank" on
the organization's governance and long-term strategies
for advancing the profession.
With an arduous task ahead of totally rewriting
the national bylaws in 2009, delegates participated
in breakouts to discuss what PRSA can do better
and PRSA's role in setting standards of professionalism.
Some recommendations included continuing a knowledge-based
approach, improving social networking opportunities,
and focusing on advocacy, ethics, and lifetime
learning. Another idea is to continue to utilize
the counselor's academy as a way to retain senior
members. Delegates asked for and received
a commitment to receive correspondence, minutes
and reports from this conference in a more timely
manner. We will have more conference calls
and interaction throughout the year starting in
2009. This should improve communication to local
PRSA board members, officers and chapter members
all year, not just the month or two before the fall
delegate assembly.
Accreditation vs. Licensing Debate Renewed
What should PRSA's role be in establishing formal
practice standards for the public relations profession?
Delegates debated the role of PRSA in the profession
rather than the association, and PRSA's involvement
in setting and enforcing professional standards.
We were engaged in a knowledge-based dialogue and
debate on certificate vs. licensing, certification
vs. accreditation, and more promotion of certification.
One new development on our radar as practitioners
is that the practice of public relations is now
licensed in Puerto Rico as of August 2008.
Over the next several months a government regulatory
board will form to develop the licensing procedures.
Stay tuned.
National Membership
Survey is Complete
During 2008, Ketchum Public Relations conducted
a member survey to measure members' satisfaction
and to create demographic and other member profiles.
The findings have been posted recently in the Member
Net section of the national PRSA Website.
No Dues Increase
In these sluggish economic times, it's good news
that PRSA is sound financially, and there's no need
to raise our national dues this year. National Treasurer
Rosanna M. Fiske reported that at the end of 2007,
PRSA implemented new budgeting procedures and a
solid cost maintenance approach which has allowed
PRSA to continue to meet its aggressive financial
goals and achieve a 20% reserve goal and net surplus
of $98,000.
Website Redesign
PRSA has selected the firm RDW to create a cleaner
Website, implement a new design, and strengthen
core benefits. One goal is to collect more
data from members through the new feature, "My PRSA."
National will offer Website templates, and a page
with a link to chapter Websites.
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Member Perspective
by Meredith Mobley,
PRSA HR Member
2008 PRSA International Conference...
The Point of Connection!
October 25-28
As a new public relations professional
attending a PRSA conference for the first time, October 25th
couldn't come quickly enough! The anticipation leading up
to this year's conference was killing me. I couldn't wait
to get to Detroit and mingle with people who thought like
me, shared many of the same responsibilities as I, and basically,
talked my language! It is evident that social media is affecting
the way public relations professionals communicate with their
audience. This year's conference offered a variety of ways
to incorporate or improve social media efforts into a PR plan.
For
some, the conference kicked off Saturday, October 25, with
pre-conference seminars and individual events for the College
of Fellows and the Educators Academy. Unfortunately, I did
not attend those events, but I did have the opportunity to
meet up with Nina Cunningham and Felicia Blow, APR, two other
PRSA HR members. We enjoyed a superb dinner at Coach Insignia,
located on the 72nd floor of the Detroit Marriot at the Renaissance
Center. From our table, we had a breathtaking view of downtown
Detroit.
For everyone else, the conference started on Sunday. The exhibit
hall opened at 8 a.m. Each exhibitor raffled off a different
gift...well, when I say "different," I actually mean a Nintendo
Wii or an iPhone. Although, I am already a proud owner of
a Wii, the iPhone would have looked exceptionally nice in
my purse or on my nightstand (I guess none of those vendors
got the hint!).
During the conference general session, we had the opportunity
to listen to Craig Newmark, founder of Craigslist, as he explained
how social media created a more democratic society. The day
was also jam-packed with professional development sessions,
including:
- The Role of Digital and Influencer
Marketing in Driving PR Programs of the Future
- Uncovering the Potential of PR
to Drive Sales
- Getting the Boss to Listen
- Generating Buzz: Strategies for
the B2C and B2B Audience
- Bringing a Corporate Blog to Life:
Gaining Traction and Communication Directly with the Consumer
The opening reception was held
later that evening. PRSA wined and dined us, but most importantly-they
entertained us. I was very excited to learn that R&B/Pop
sensation Day26, winners of Sean "Diddy" Combs' "Making
the Band: Season 4" on MTV,was performing. For some, this
name doesn't ring a bell. However, as a closet reality television
junkie, my face lit up when I saw their name on the brochure.
That evening, you could definitely find me in the front
row with the rest of the PRSSA crowd taking in the show
(don't tell anyone though).
Monday brought another day of interesting and insightful
workshops. The day started with a general session where
keynote speaker, Bob Lutz, vice chairman of global product
development for General Motors, engaged the audience and
taught them how to make an emotional connection with consumers.
That morning, public relations professionals had the opportunity
to meet with the experienced members of the College of Fellows
to discuss everything from tips and advice for solving agency/in-house
public relations dilemmas, to career development and relocation.
I took this opportunity to meet with Michael Herman, CEO,
Communication Sciences International, LLC, and a 35-year
public relations veteran. I left our half-hour session with
a different perspective on public relations and communications.
I have implemented some of his tips and suggestions. I am
proud to say that I am already seeing results!
During my professional development session that afternoon,
I had the opportunity to learn more about the public relations
landscape-what works and what doesn't. During this session
social media experts helped public relations pros at every
level decipher the correct balance of new media and core
public relations competencies. In addition to this session,
attendees had the opportunity to participate in the following:
- Social Marketing: A New Paradigm
for Communicators
- How to Derive ROI for Interactive
Communications
- Communities of Color Under Siege:
How the Immigration Discourse of Presidential Politics
Has Led to Increased Community Empowerment
- How Not-For-Profits Can Maximize
Relationships to Drive Social Media
- Partnership and Stewardship at
the EPA
- The Strategist and Social Media
For those attendees who attended
Monday's luncheon, Penelope Trunk, business advice columnist
and keynote speaker, was...well...how do I put this...someone
you either loved or hated. From her reference to PR people
as "spin doctors" and her constant referral to the word
"spin" when discussing how PR people generate news, to her
off-the-wall "New Rules for Success" and a speech that strongly
encouraged job hopping every few years, overall emotions
from the audience ran from frustration to inspiration. Luckily,
after several references to the term "spin doctors", the
PRSA Chair politely informed her that public relations professionals
communicate a message and act as the "point of connection"
between and organization and its public. At that time, the
room erupted in applause. That'll show her.
On Tuesday, it was evident the conference was coming to
an end. Exhibitors were wrapping up and giving away as many
pens, coasters and literature pieces as they possibly could.
Before I left, I had the opportunity to explore various
online video segments and their potential pitfalls and opportunities,
in a session called, "Tapping the YouTube Phenomenon - Online
Video Secrets for Supercharging Your Work."
Overall, I believe this was a great conference. Since it
was my first some might say I am a bit biased; however,
more seasoned conference attendees had the same remarks.
I enjoyed the networking opportunities that took place.
With attendees from Brazil, Norway, China, Africa, Trinidad,
and the Virgin Islands, this was truly an international
event.
I have to say my most gratifying moment came when I returned
to work. I had the opportunity to meet quite a few PRSSA
students who were interested in positions or internships.
One student in particular was interested in an internship
in PR for a professional sports team. A friend of mine does
PR for the New York Giants. We exchanged business cards
and the student asked that I inquire about possible internships.
When I returned to work on Wednesday, she emailed me to
follow up. I passed her contact information along to my
friend with the Giants. Within an hour my friend emailed
me back saying she will soon be looking for summer interns
and wants to fly my PRSSA student out for an interview.
It feels good to be the working PR professional helping
the young, inexperienced PRSSA student get a start in the
field.
If that is what it means to be the "point of connection,"
then my work here is done.
Click here
to view additional pictures taken by conference attendees
at PRSA's Flickr account.
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2008
Election Excitement Steeped in Diversity Issues
by Marcia A. Taylor, Diversity Committee
Co-Chairperson
Age. Race. Sex. Religion. These hot button
diversity issues electrified the 2008 presidential campaign
and prompted Americans to vote in record numbers for its
first Black President, Barack Obama and Vice President Joe
Biden.
The Grand Old Party (GOP) prepared the United States and
the world for African-American executive leadership with
President George W. Bush's appointments of Secretary of
State, Colon Powell and National Security Adviser, Condoleezza
Rice, both in 2001.
Although Senator John McCain and Governor Sarah Palin were
not elected by the American majority, their unsuccessful
campaign grappled with two unresolved diversity issues in
the American psyche.
Regarding McCain, how can a campaign balance the honor,
accomplishments, presence, and wisdom of seniors in leadership
positions while remaining relevant?
The Sarah Palin story continues to capture headlines. And
aspiring women want to know, what is the best communication
strategy for female candidates? Is it or should it be different
from male candidates?
Two unpredicted outcomes of the Obama win positioned the
2008 presidential election as the new paradigm in campaigns.
The first outcome was a more diverse coalition of American
voters who elected Obama. The second outcome was an enormous
wave of international support for and celebration of the
American election's outcome.
We all need each other-because globally, one economy is
braced against the economy of another. It's clear that internationals
want to stabilize their economic futures.
McLuhan's global village is being realized daily through
world wide social media and text messages that connect us
in rapid and convenient ways.
As a result of the election, our energized youth vote may
feel more compelled to accept responsibility as American
citizens to build and maintain communities. And when the
"my vote doesn't count" group found out that "their guy
won" hope was restored in American Democracy and the ideals
it embodies.
The media have helped Americans understand and accept diversity.
Everyday Americans knew the "fist-bump/pound/dap" that the
Obama's displayed at the Democratic National Convention
was not a terrorist symbol but an endearing nonverbal symbol
of love and support.
Through the election of Barack Hussein Obama, Americans
have proven that they are smart enough to see the good and
bad in diverse cultures without holding everyone hostage
to stereotypes.
YouTube, Hip Hop, Salsa and Nachos, Joe the Plummer, Paris,
Jeremiah, and Sarah, are all parts of our American diversity...and
we are all the stronger, smarter and more connected because
of it.
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Regent University
Executive Leadership Series
How You Can Make the Media Work for You
Discover what the media thrives on and
how to make your company newsworthy.
Find out how to use the media to advance your business
and position.
Learn the scerets of a successful media interview.
Featured Speaker: George Merlis
Former Executive Producer of Good Morning America,
CBS Morning News and Entertainment Tonight;Author; and
Founder of Experience Media Consulting Group
December 11; 12 p.m.
The Founders Inn (Main Ballroom)
5641 Indian River Road
Virginia Beach, VA 23464
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PR
Marvels & Miscues
Who Stepped In It: Media Interview Prep is a Public Relations
Must
Fortune smiles on the prepared. That's particularly
true when it comes to media interviews. However,
not all public relations consultants understand this universal
law and believe in winging it.
Make preparation a public relations tactic for any media
interview. Whether it's a stand-up, phone, or in-studio
interview -- friendly or unfriendly -- preparation will
determine how you influence the readers/viewers.
That influence will be positive or negative; there is
no in-between.
Before you conduct a media interview, whether it's your
first or 100th, here are some public relations tips that
greatly increase your odds of being successful:
- Do Internet research on the reporter's past stories
to see how deep his or her knowledge is on the subject
and what angles the stories followed.
- Do Internet research on your issue. Determine
who else is reporting on this topic and how that matches
up with your position? Determine where your prospective
audience stands on the issue?
- Craft two to three main communications points you want
to get across in the interview. Tactfully work them
into the interview.
- Conduct mock interviews with your public relations agency.
- Prepare by speaking in short sound bites -- avoid long,
rambling stories. The tighter the better.
Try to condense your thoughts into their most potent,
descriptive words. A reporter is only allotted
so many words and so much time, so make it easy for him
or her. This also cuts down on the chances of being
misquoted and damaging your public relations efforts.
- Prepare by using bridging statements when needed.
There will be times when a reporter knows little about
your profession or the issue he or she is asked to cover.
Or, the reporter may have bad research information from
the Internet, which is loaded with good, bad and misleading
information. A bridging statement gets you past
those potentially damaging questions and refocuses the
interview on what's important. This is not dodging
a question. It is helping the reporter get the story
correct.
- Prepare for the unexpected. Never tear off the
mic and storm away. No one has pulled this off in
a professional manner. Better to hold your ground,
stay on message and maintain your composure and professionalism
-- most likely the media is on a tighter deadline than
you are.
- Prepare for the pre-interview chit-chat phase.
Establish rapport with the reporter before the interview.
Remember, the whole interaction is on-the-record.
Avoid talking about anything you don't want repeated in
the paper or on TV.
Put yourself in the reporter's shoes. If an expert
gives you great quotes or analyses which easily fall into
place, chances are you'll call that person again.
However, if an interviewee speaks in jargon with rambling,
incoherent sentences, you'll never call that person back
because you'll find someone just as good who understands
your needs.
Are you torturing or helping reporters with your media
prep habits?
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Member News
Goldman Captures
Top Award, Two Others in International Competition
Goldman & Associates Public Relations has captured the
highest honor in the MarCom Awards. Goldman received
the Platinum Award for public relations work on behalf
of client Silverado Senior Living, a California-based
memory-care company.
Goldman & Associates also won two Gold Awards for writing
and video projects for Virginia Beach-based Checkered
Flag Motor Car Company.
More than 5,000 entries were submitted to this year's
MarCom Awards from across the United States and several
other countries. The MarCom Awards recognize outstanding
marketing and communications achievements; it is administered
by the Association of Marketing and Communications Professionals.
Welcome New Members!
Marc A. Davis, Media and Communications Manager
City of Virginia Beach
October 2008
Treasurer's Report
Mindy
Hughes, APR, Treasurer
October income:
$9,808.78
October expenses: $1,454.20
YTD
income: $46,962.11
YTD
expenses: $26,639.44
Total assets: $28,094.10
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