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The monthly newsletter for the Hampton Roads Virginia Chapter of PRSA December 2008
Chapter to offer national teleseminar at greatly reduced rate
 
Building Community Relationships
Overcome opposition and gain community consent

 
TELESEMINAR
In today's opposition-rich environment, gaining and maintaining public consent to build, even to operate, is getting tougher and tougher.  Public consent is an on-going top management concern. Permission for expansions, new projects, new services, and growth can be extremely difficult, even for the best companies and organizations. Constituents, public officials, even employees are asking more questions. Decisions are taking longer. Jim Lukaszewski will share the crucial knowledge and insights you'll need to develop highly effective community relationship development programs.
 
You will learn:
How to get to 51% -- the number that means victory How to build (or bust) community trust How to win -- even when people are angry, the media are meddling or opposed, and public officials and neighbors are irritated The patterns and strategies of anti-corporate activism The five axioms of influence and the six realities of audience behavior The top 10 ways to lose trust and credibility
 
INSTRUCTOR
James E.  Lukaszewski, ABC, APR, Fellow PRSA, CCEP, is Chairman and President of The Lukaszewski Group, Inc.  Jim is one of the most widely quoted and prolific authors/crisis communication management consultants in U.S. public relations.  His 1992 book, Influencing Public Attitudes, Strategies That Reduce the Media's Power, remains a classic in the field of direct communication and overcoming opposition.
 
Thursday, November 20
2:30 - 4:30 p.m.
Cox Media
1341 Crossways Blvd
Chesapeake, VA 23320
Cost: $20

Reservations / Registration
Reservation deadline: Noon, November 18

From the President 
by Emma A. Inman, APR 

inmanI can't believe that the year has come to an end.  It seems only a month or two ago that I was worried about taking the helm of the preeminent public relations professional association in Hampton Roads. Worrying about whether I could do it. What kind of year we would have. Would our members find as much value in their membership when I left office as they did when I began?
 
I certainly hope you do.  I sure do.
 
This has been an incredible year.  We revived the Pinnacle Awards competition to recognize excellence in public relations strategy and tactics.  We brought in a nationally recognized expert in social media to bring us up to speed in what's happening in this new communications medium.  More than 170 public relations practitioners from as far away as Richmond attended - our largest professional development event ever.  We streamlined our meetings so that we could bring members higher caliber professional development.
 
We launched HAP-PRSA socials to give our members greater networking opportunities, and joined with our colleagues from the Ad Club, AIGA - the graphic designer's association, and the American Marketing Association in joint networking events - giving us the chance to meet and socialize with other like minded folks.
 
We continued successful PRSA efforts through our Job Bank and Media Directory.  We celebrated the rebirth of our PRSSA chapter at Norfolk State University and we supported that chapter as well as the chapter at Hampton University.
 
We learned and, I hope, we had some fun along the way.
 
The successes we achieved this year could not have happened without a dedicated board of directors, committee chairs and members. These chapter leaders go above and beyond, planning and executing outstanding events for our members as we guide the chapter in the fulfillment of our mission.  I'd like to thank all of our board members, committee chairs and volunteers for the outstanding work you have done for the chapter this year.  It was a pleasure working with you and rejoicing in the fruits of your labors.  
 
I look forward to next year. I know it will be our biggest and best year yet!

PRSA National Assembly Is Our "Think Tank"
by Nina Cunningham, assembly delegate

Each year, our chapter sends two members as delegates to participate in PRSA's national assembly that precedes the annual national conference.  The annual delegate assembly offers an interesting insight into our organization's governance, and provides us a voice to improve our organization and chosen profession.  The 2009 PRSA Delegate Assembly differed from past seminars by serving as a marketplace of ideas and a "think tank" on the organization's governance and long-term strategies for advancing the profession.
 
With an arduous task ahead of totally rewriting the national bylaws in 2009, delegates participated in breakouts to discuss what PRSA can do better and PRSA's role in setting standards of professionalism.  Some recommendations included continuing a knowledge-based approach, improving social networking opportunities, and focusing on advocacy,  ethics, and lifetime learning.  Another idea is to continue to utilize the counselor's academy as a way to retain senior members.  Delegates asked for and received a commitment to receive correspondence, minutes and reports from this conference in a more timely manner.  We will have more conference calls and interaction throughout the year starting in 2009. This should improve communication to local PRSA board members, officers and chapter members all year, not just the month or two before the fall delegate assembly. 
 
Accreditation vs. Licensing Debate Renewed
 
What should PRSA's role be in establishing formal practice standards for the public relations profession?  Delegates debated the role of PRSA in the profession rather than the association, and PRSA's involvement  in setting and enforcing professional standards. We were engaged in a knowledge-based dialogue and debate on certificate vs. licensing, certification vs. accreditation, and more promotion of certification.  One new development on our radar as practitioners is that the practice of public relations is now licensed in Puerto Rico as of August  2008.  Over the next several months a government regulatory board will form to develop the licensing procedures. Stay tuned.
 
National Membership Survey is Complete
 
During 2008, Ketchum Public Relations conducted a member survey to measure members' satisfaction and to create demographic and other member profiles.  The findings have been posted recently in the Member Net section of the national PRSA Website.
 
No Dues Increase
 
In these sluggish economic times, it's good news that PRSA is sound financially, and there's no need to raise our national dues this year. National Treasurer Rosanna M. Fiske reported that at the end of 2007, PRSA implemented new budgeting procedures and a solid cost maintenance approach which has allowed PRSA to continue to meet its aggressive financial goals and achieve a 20% reserve goal and net surplus of $98,000.
 
Website Redesign
 
PRSA has selected the firm RDW to create a cleaner Website, implement a new design, and strengthen core benefits.  One goal is to collect more data from members through the new feature, "My PRSA." National will offer Website templates, and a page with a link to chapter Websites.
Member Perspective
by Meredith Mobley, PRSA HR Member 
 
2008 PRSA International Conference...
The Point of Connection!
October 25-28
 
As a new public relations professional attending a PRSA conference for the first time, October 25th couldn't come quickly enough! The anticipation leading up to this year's conference was killing me. I couldn't wait to get to Detroit and mingle with people who thought like me, shared many of the same responsibilities as I, and basically, talked my language! It is evident that social media is affecting the way public relations professionals communicate with their audience. This year's conference offered a variety of ways to incorporate or improve social media efforts into a PR plan. 
 
Felicia, Nina, and MeredithFor some, the conference kicked off Saturday, October 25, with pre-conference seminars and individual events for the College of Fellows and the Educators Academy. Unfortunately, I did not attend those events, but I did have the opportunity to meet up with Nina Cunningham and Felicia Blow, APR, two other PRSA HR members. We enjoyed a superb dinner at Coach Insignia, located on the 72nd floor of the Detroit Marriot at the Renaissance Center. From our table, we had a breathtaking view of downtown Detroit.
 
For everyone else, the conference started on Sunday. The exhibit hall opened at 8 a.m. Each exhibitor raffled off a different gift...well, when I say "different," I actually mean a Nintendo Wii or an iPhone. Although, I am already a proud owner of a Wii, the iPhone would have looked exceptionally nice in my purse or on my nightstand (I guess none of those vendors got the hint!).
 
During the conference general session, we had the opportunity to listen to Craig Newmark, founder of Craigslist, as he explained how social media created a more democratic society. The day was also jam-packed with professional development sessions, including: 
  • The Role of Digital and Influencer Marketing in Driving PR Programs of the Future
  • Uncovering the Potential of PR to Drive Sales
  • Getting the Boss to Listen
  • Generating Buzz: Strategies for the B2C and B2B Audience
  • Bringing a Corporate Blog to Life: Gaining Traction and Communication Directly with the Consumer
The opening reception was held later that evening. PRSA wined and dined us, but most importantly-they entertained us. I was very excited to learn that R&B/Pop sensation Day26, winners of Sean "Diddy" Combs' "Making the Band: Season 4" on MTV,was performing. For some, this name doesn't ring a bell. However, as a closet reality television junkie, my face lit up when I saw their name on the brochure. That evening, you could definitely find me in the front row with the rest of the PRSSA crowd taking in the show (don't tell anyone though).
 
Monday brought another day of interesting and insightful workshops. The day started with a general session where keynote speaker, Bob Lutz, vice chairman of global product development for General Motors, engaged the audience and taught them how to make an emotional connection with consumers. That morning, public relations professionals had the opportunity to meet with the experienced members of the College of Fellows to discuss everything from tips and advice for solving agency/in-house public relations dilemmas, to career development and relocation. I took this opportunity to meet with Michael Herman, CEO, Communication Sciences International, LLC, and a 35-year public relations veteran. I left our half-hour session with a different perspective on public relations and communications. I have implemented some of his tips and suggestions. I am proud to say that I am already seeing results!
 
During my professional development session that afternoon, I had the opportunity to learn more about the public relations landscape-what works and what doesn't. During this session social media experts helped public relations pros at every level decipher the correct balance of new media and core public relations competencies. In addition to this session, attendees had the opportunity to participate in the following:  
  • Social Marketing: A New Paradigm for Communicators
  • How to Derive ROI for Interactive Communications
  • Communities of Color Under Siege: How the Immigration Discourse of Presidential Politics Has Led to Increased Community Empowerment
  • How Not-For-Profits Can Maximize Relationships to Drive Social Media
  • Partnership and Stewardship at the EPA
  • The Strategist and Social Media
     
For those attendees who attended Monday's luncheon, Penelope Trunk, business advice columnist and keynote speaker, was...well...how do I put this...someone you either loved or hated. From her reference to PR people as "spin doctors" and her constant referral to the word "spin" when discussing how PR people generate news, to her off-the-wall "New Rules for Success" and a speech that strongly encouraged job hopping every few years, overall emotions from the audience ran from frustration to inspiration. Luckily, after several references to the term "spin doctors", the PRSA Chair politely informed her that public relations professionals communicate a message and act as the "point of connection" between and organization and its public. At that time, the room erupted in applause. That'll show her.
 
On Tuesday, it was evident the conference was coming to an end. Exhibitors were wrapping up and giving away as many pens, coasters and literature pieces as they possibly could. Before I left, I had the opportunity to explore various online video segments and their potential pitfalls and opportunities, in a session called, "Tapping the YouTube Phenomenon - Online Video Secrets for Supercharging Your Work."
 
Overall, I believe this was a great conference. Since it was my first some might say I am a bit biased; however, more seasoned conference attendees had the same remarks. I enjoyed the networking opportunities that took place. With attendees from Brazil, Norway, China, Africa, Trinidad, and the Virgin Islands, this was truly an international event.
 
I have to say my most gratifying moment came when I returned to work. I had the opportunity to meet quite a few PRSSA students who were interested in positions or internships. One student in particular was interested in an internship in PR for a professional sports team. A friend of mine does PR for the New York Giants. We exchanged business cards and the student asked that I inquire about possible internships. When I returned to work on Wednesday, she emailed me to follow up. I passed her contact information along to my friend with the Giants. Within an hour my friend emailed me back saying she will soon be looking for summer interns and wants to fly my PRSSA student out for an interview. It feels good to be the working PR professional helping the young, inexperienced PRSSA student get a start in the field.
 
If that is what it means to be the "point of connection," then my work here is done.
 
Click here to view additional pictures taken by conference attendees at PRSA's Flickr account.
 
 
taylor2008 Election Excitement Steeped in Diversity Issues
by Marcia A. Taylor, Diversity Committee Co-Chairperson 

Age. Race. Sex. Religion. These hot button diversity issues electrified the 2008 presidential campaign and prompted Americans to vote in record numbers for its first Black President, Barack Obama and Vice President Joe Biden.
 
The Grand Old Party (GOP) prepared the United States and the world for African-American executive leadership with President George W. Bush's appointments of Secretary of State, Colon Powell and National Security Adviser, Condoleezza Rice, both in 2001.
 
Although Senator John McCain and Governor Sarah Palin were not elected by the American majority, their unsuccessful campaign grappled with two unresolved diversity issues in the American psyche.
 
Regarding McCain, how can a campaign balance the honor, accomplishments, presence, and wisdom of seniors in leadership positions while remaining relevant?
 
The Sarah Palin story continues to capture headlines. And aspiring women want to know, what is the best communication strategy for female candidates? Is it or should it be different from male candidates?
 
Two unpredicted outcomes of the Obama win positioned the 2008 presidential election as the new paradigm in campaigns. The first outcome was a more diverse coalition of American voters who elected Obama. The second outcome was an enormous wave of international support for and celebration of the American election's outcome.
 
We all need each other-because globally, one economy is braced against the economy of another. It's clear that internationals want to stabilize their economic futures.
 
McLuhan's global village is being realized daily through world wide social media and text messages that connect us in rapid and convenient ways.
 
As a result of the election, our energized youth vote may feel more compelled to accept responsibility as American citizens to build and maintain communities. And when the "my vote doesn't count" group found out that "their guy won" hope was restored in American Democracy and the ideals it embodies.
 
The media have helped Americans understand and accept diversity. Everyday Americans knew the "fist-bump/pound/dap" that the Obama's displayed at the Democratic National Convention was not a terrorist symbol but an endearing nonverbal symbol of love and support.
 
Through the election of Barack Hussein Obama, Americans have proven that they are smart enough to see the good and bad in diverse cultures without holding everyone hostage to stereotypes.
 
YouTube, Hip Hop, Salsa and Nachos, Joe the Plummer, Paris, Jeremiah, and Sarah, are all parts of our American diversity...and we are all the stronger, smarter and more connected because of it.   

 Regent University
Executive Leadership Series
How You Can Make the Media Work for You

 
 
Discover what the media thrives on and how to make your company newsworthy.
Find out how to use the media to advance your business and position.
Learn the scerets of a successful media interview.
 
 
Featured Speaker: George Merlis 
Former Executive Producer of Good Morning America, CBS Morning News and Entertainment Tonight;Author; and Founder of Experience Media Consulting Group

December 11; 12 p.m.

 The Founders Inn (Main Ballroom)
5641 Indian River Road
Virginia Beach, VA 23464
 

DRourkePR Marvels & Miscues

 
Who Stepped In It: Media Interview Prep is a Public Relations Must
 
Fortune smiles on the prepared.  That's particularly true when it comes to media interviews.  However, not all public relations consultants understand this universal law and believe in winging it.
 
Make preparation a public relations tactic for any media interview.  Whether it's a stand-up, phone, or in-studio interview -- friendly or unfriendly -- preparation will determine how you influence the readers/viewers.  That influence will be positive or negative; there is no in-between.
 
Before you conduct a media interview, whether it's your first or 100th, here are some public relations tips that greatly increase your odds of being successful:
 
- Do Internet research on the reporter's past stories to see how deep his or her knowledge is on the subject and what angles the stories followed.
 
- Do Internet research on your issue.  Determine who else is reporting on this topic and how that matches up with your position?  Determine where your prospective audience stands on the issue?
 
- Craft two to three main communications points you want to get across in the interview.  Tactfully work them into the interview.
 
- Conduct mock interviews with your public relations agency.
 
- Prepare by speaking in short sound bites -- avoid long, rambling stories.  The tighter the better.  Try to condense your thoughts into their most potent, descriptive words.  A reporter is only allotted so many words and so much time, so make it easy for him or her.  This also cuts down on the chances of being misquoted and damaging your public relations efforts.
 
- Prepare by using bridging statements when needed.  There will be times when a reporter knows little about your profession or the issue he or she is asked to cover.  Or, the reporter may have bad research information from the Internet, which is loaded with good, bad and misleading information.  A bridging statement gets you past those potentially damaging questions and refocuses the interview on what's important.  This is not dodging a question.  It is helping the reporter get the story correct.
 
- Prepare for the unexpected.  Never tear off the mic and storm away.  No one has pulled this off in a professional manner.  Better to hold your ground, stay on message and maintain your composure and professionalism -- most likely the media is on a tighter deadline than you are. 
 
- Prepare for the pre-interview chit-chat phase.  Establish rapport with the reporter before the interview.  Remember, the whole interaction is on-the-record.  Avoid talking about anything you don't want repeated in the paper or on TV. 
 
Put yourself in the reporter's shoes.  If an expert gives you great quotes or analyses which easily fall into place, chances are you'll call that person again.  However, if an interviewee speaks in jargon with rambling, incoherent sentences, you'll never call that person back because you'll find someone just as good who understands your needs.
 
Are you torturing or helping reporters with your media prep habits?
Member News
Goldman Captures Top Award, Two Others in International Competition
Goldman & Associates Public Relations has captured the highest honor in the MarCom Awards.  Goldman received the Platinum Award for public relations work on behalf of client Silverado Senior Living, a California-based memory-care company.
Goldman & Associates also won two Gold Awards for writing and video projects for Virginia Beach-based Checkered Flag Motor Car Company.
 
More than 5,000 entries were submitted to this year's MarCom Awards from across the United States and several other countries.  The MarCom Awards recognize outstanding marketing and communications achievements; it is administered by the Association of Marketing and Communications Professionals.

 
Welcome New Members!  
 Marc A. Davis, Media and Communications Manager
City of Virginia Beach 

 October 2008 Treasurer's Report
Mindy Hughes, APR, Treasurer
 

October income: $9,808.78

October expenses:  $1,454.20

YTD income: $46,962.11

YTD expenses: $26,639.44
Total assets: $28,094.10